Policies
(Last updated Tuesday February 20, 2007 at 12:41 PM)

Limited Warranty:

We warrant parts and labor on assembled modules for 90 days from the date of shipping. This limited warranty does not include service to repair damage to products resulting from accident, disaster, misuse, abuse, or modification of the product. Any modification to the product voids the warranty.  You agree to prepay all shipping charges and to insure the product or assume the risk of loss or damage in transit. All express or implied warranties for this product are limited in duration to a period of 90 days from the date of shipping, and no warranties, whether expressed or implied, will apply after this period. This limited warranty is non-transferable and only applies to the original purchaser.

Repair Policy:

At our discretion, we will repair modules out of warranty. We charge a minimum of $25. You agree to prepay all shipping charges and to insure the product or assume the risk of loss or damage in transit.

Return Policy:

Items may be returned, with our advance permission, within 10 business days of the date received. Returned modules must be returned in as new condition in the original packaging including all manuals, cables, software, and anything else that was shipped as part of the purchase. A $25 per module inspection, test, and restocking fee applies to returned modules. You agree to prepay all shipping charges and to insure the product or assume the risk of loss or damage in transit. Due to the nature of integrated circuits and DIY construction, individual IC's and microprocessor modules purchased separately from complete synthesizer modules are non-returnable and will be replaced only at our discretion.  All shipping fees are non-refundable.

Shipping Policy:

International orders will be shipped via standard Air Post.  If you require registered mail, or any other non-standard shipping, please contact us after the purchase to arrange payment for additional shipping fees.  If you choose not to pay the extra for International registered and insured mail, we are not responsible once the package leaves our Post Office. Customs forms will be filled out with actual merchandise value.  On stocked items, we do our best to ship the next day.  However, depending on availability, it may take longer.  If you have any questions to whether an item is in stock and ready to ship, please email us prior to ordering.  Orders shipping to Continental US addresses will be shipped via USPS First Class Mail or Priority Mail at our discretion.  Insurance is optional and up the the purchaser to make arrangements prior to the purchase.  We do not automatically insure items under $100 and will not assume responsibility for any items lost in the mail unless prior arrangements for insurance are made in advance.

Contact Information:

Questions pertaining to the warranty, service and/or repair, or returns must first be addressed via email sent to:

Any item shipped to us for warranty, repair, or return must have prior approval.  You agree to prepay all shipping charges and to insure the product or assume the risk of loss or damage in transit. Shipping fees are non-refundable.

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